We aim to provide the highest standard of care. If you are unhappy with any aspect of your care or our service, please tell us so we can put it right.

How to complain to the practice

You can complain in person, by phone on 01467 530575, by email to info@kintoredentalpractice.co.uk, or in writing to the Practice Manager, Kintore Dental Practice, Units 4&5 Midmill Parade, Kintore, AB51 0UY.

Please complain within six months of the event, or of when you became aware of the problem. We may still consider later complaints in some circumstances.

What happens next

• Stage 1: we try to resolve your complaint quickly, within five working days.
• Stage 2: if it needs investigating, or you are not satisfied, we acknowledge it within three working days and aim to give you a full written response within 20 working days. If we need longer, we will tell you why.

If you are still unhappy

NHS treatment: you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. Freephone 0800 377 7330, www.spso.org.uk. If you would rather not complain to the practice directly, the NHS Grampian Feedback Service can advise: 0345 337 6338, gram.nhsgrampianfeedback@nhs.scot.

The Patient Advice and Support Service (PASS) gives free, confidential help with NHS complaints: www.patientadvicescotland.org.uk.

Private treatment: you can contact the Dental Complaints Service, a free and impartial service run by the General Dental Council: 020 8253 0800, dcs.gdc-uk.org.

All our dental professionals are registered with the General Dental Council.